Shipping and Delivery Policy

Thank you for choosing DWY - Dream With Your Wig! We are committed to providing you with high-quality wigs and ensuring a smooth shipping experience. Please review our shipping and delivery policy below:

1. Processing Time

• All orders are typically processed within 1-2 business days. This includes order verification, quality checks, and packaging.
• You will receive a confirmation email once your order has been shipped, along with tracking information.

2. Shipping Methods and Rates

• Standard Shipping: $10 - Delivery within 7-15 business days.
• Express Shipping: $20 - Delivery within 3-5 business days.
• Please note that shipping rates are calculated at checkout based on your location and selected shipping method.

3. International Shipping

• We proudly ship to any place in the world.
• Please be aware that international shipping times may vary, and customs fees or taxes may apply depending on your country's regulations. These charges are the responsibility of the customer.

4. Delivery Times

• Delivery times may vary based on your location and the shipping method selected. Please allow for additional time during peak seasons and holidays.
• If you have not received your order within the expected delivery time, please contact us at support@dwywigs.com for assistance.

5. Order Tracking

• Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor the status of your shipment.

6. Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us immediately at support@dwywigs.com. We will work with you to resolve the issue and ensure you receive your order.

7. Contact Us

• If you have any questions or concerns regarding shipping and delivery, please feel free to reach out to our customer service team at support@dwywigs.com. We are here to help you!

Thank you for shopping with DWY! We appreciate your business and look forward to helping you dream with your wig!