FAQs

Frequently Asked Questions

1. What types of wigs do you offer?

We offer a wide range of wigs, including natural-looking synthetic wigs and high-quality human hair wigs. Our collections feature various styles, colors, and lengths to suit everyone's unique tastes.

2. How do I choose the right wig for me?

Choosing the right wig depends on your personal style and preferences. Consider factors such as color, length, and texture. If you need assistance, feel free to contact our customer support team at support@dwywigs.com.

3. How should I care for my wig?

To maintain the quality and longevity of your wig, we recommend the following care tips:

Use wig-specific shampoos and conditioners.
Gently brush your wig with a wide-tooth comb.
Avoid using heat styling tools on synthetic wigs.
Store your wig on a wig stand when not in use.

4. Can I return or exchange my wig?

Yes, we accept returns and exchanges within 30 days of purchase, provided the wig is in its original condition and packaging. Please refer to our return policy for more details.

5. How long will it take to receive my order?

Shipping times vary based on your location and the shipping method selected at checkout. Generally, you can expect to receive your order within 5-7 business days.

6. Do you offer international shipping?

Yes, we offer international shipping to various countries. Please check our shipping policy for more information on rates and delivery times.

7. How can I contact your customer support?

If you have any questions or need assistance, you can reach our customer support team via email at support@dwywigs.com. We aim to respond to all inquiries within 24-48 hours.

8. Are your wigs suitable for those with sensitive skin?

We take pride in offering high-quality wigs made from premium materials. However, if you have specific sensitivities or allergies, we recommend trying on a wig before purchasing or consulting with your healthcare provider.